Privacy Policy

Introduction

Black Hills Virtual Assistant Co. ("we," "our," or "us") is committed to protecting the privacy of every individual who visits our website or engages with our services. This Privacy Policy explains how we collect, use, store, and protect information in connection with our website located at our online presence, as well as through any communications and service engagements with our clients.

By using our website or contacting us about our services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

We are based in Spearfish, South Dakota, and operate in compliance with applicable federal and state privacy laws. We take our obligations seriously and have designed our practices to prioritize the security and confidentiality of your information.

Information We Collect

Personal Information

When you contact us, submit a form, or engage our services, we may collect personal information including your first and last name, email address, phone number, and the name of your business or organization. This information is provided voluntarily by you and is used solely to respond to your inquiry or fulfill the services you've requested.

Contact Information

We collect contact information you provide through our website contact form, direct email communications, or phone calls. This includes your mailing address if you choose to provide it, though we do not require a physical address to provide our remote services.

Business Information

As part of our service delivery, we may collect information about your business including your industry, the types of tasks you need assistance with, your software and platform preferences, and information about your clients or customers as necessary to fulfill the specific services you've engaged us for. This business information is treated as strictly confidential.

Technical Information

When you visit our website, our web hosting provider may automatically collect certain technical information including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is collected in aggregate and is used for website performance and security purposes only.

Cookies and Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. Cookies do not contain personally identifiable information. You may configure your browser to refuse cookies, though doing so may affect certain features of our website.

We may use basic website analytics to understand traffic patterns, page views, and general visitor behavior. Any analytics data collected is used only to improve our website and is not sold, rented, or shared with third parties for marketing purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you've requested
• To communicate with you about your project or ongoing service arrangement
• To send confirmations, updates, and relevant service information
• To improve the quality of our services and website experience
• To comply with applicable legal obligations
• To maintain accurate business records

We do not use your information for unsolicited marketing, and we do not sell your personal information to third parties under any circumstances.

How Information Is Stored and Data Retention

Your information is stored on secure, password-protected systems. We use industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. Access to client information is limited to members of our team who require it to perform the services you've engaged.

We retain personal and business information for as long as necessary to fulfill the services you've requested and to comply with applicable legal requirements. When our working relationship ends, we can return, delete, or securely destroy your information upon written request. We will confirm completion of data deletion in writing when requested.

Information Sharing

We do not sell, rent, trade, or otherwise transfer your personal or business information to outside parties. The only exceptions are:

• When required by law, court order, or government regulation
• When necessary to protect the rights, safety, or property of Black Hills Virtual Assistant Co. or others
• With your explicit written consent

Third-Party Service Providers

We may use third-party tools and platforms to deliver our services — such as email platforms, cloud storage, or communication tools. These providers are selected for their strong privacy and security practices. We do not grant these providers access to your information beyond what is strictly necessary to deliver the service.

Marketing Communications

We do not send unsolicited marketing emails. If you have engaged our services or contacted us, we may send service-related communications. You may opt out of non-essential communications at any time by contacting us directly at hljaeaston@hotmail.com.

Your Rights

You have the following rights with respect to your personal information:

Access Requests

You may request a copy of the personal information we hold about you at any time.

Correction Requests

If any information we hold is inaccurate or incomplete, you may request that we correct it.

Deletion Requests

You may request that we delete your personal information. We will fulfill deletion requests promptly, subject to any legal obligations to retain certain records.

To exercise any of these rights, contact us at hljaeaston@hotmail.com or call 650-229-3729.

Security Measures

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include password protection, limited access controls, secure file storage, and regular review of our data handling practices.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical standard of protection.

Children's Privacy

Our services are intended for business owners and professionals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information promptly.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information to third parties. California residents may exercise their rights by contacting us directly using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: